Service

Stephanie.Ricci
I called ahead to check the wait to an oil change and was reassured my car wouldn't have a long wait. I arrived and the service agent who welcomed me had taken my call as well and called me by my name, this wasn't my first time at the dealership but the first of gotten this level of service, I should call ahead more often :) after handing over my keys I was asked to wait in the beautifully designed waiting area or ample spaced cafe with complimentary ice coffee with all the fixings, slushed, water and snacks. There's also free wifi and I saw a very professionals with their laptops seamlessly attending to their business needs while they waited. The baristas have always been super courteous and I really like appreciate that. Michael English is my assigned Service Agent and I've worked with him several times he went over a few concerns with repairs that were obviously in sight without a diagnostic being performed. I took his advice to have an upper radiator hose fixed and he quickly informed the maintenance team so I wouldn't wait long. Keep in mind for repairs in such they do provide free rentals but I didn't mind hanging around and doing homework while I waited. When checking out Michael asked how my family was and more specifically a sister I'd once brought in with me. His attention to detail and High level of customer service will have be coming back for years since I plan to stay in the Infiniti family. So thank you Infiniti of Tampa for always taking such good care of me! pS they also hand wash your car which is a nice free perk with a oil change which is also competively priced my full synthetic ran me $79 by mentioning the special listed online.
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Sales (Used)

Adam M.
Horrible. Just purchased a car here a few months ago and already the A/C compressor does not work. This is the third time the part needs replacing in a car thats only 7 years old. A slew of other problems as well. Took the car in to have the A/C issue diagnosed and got the car back with parts missing off of it. They left the air intake cover and hose on the shelf in their shop. The techs forgot to put the car back together after they finished"diagnosing" it. Called the dealership back and was told to wait til the next day because they had already left. Unacceptable. Then, was asked when i would be able to come and get it. As if it was my responsibility to cover for their mistake. Even though all they said was it doesn't work. No explanation of why or how the A/C compressor went bad. Again. Or why its the second compressor in 5 years. Nothing was mentioned at the time of sale either. Beware of their used cars. They say it goes through their rigorous inspection. But how does a group of professional mechanics miss a bad A/C compressor? The price of the extended warranty was outrageous so I opted out. Had i known there was this many pre-existing issues, i would have gone somewhere else. BUYER BEWARE.
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Service

Balram Harripersaud
Hands Down! Go see service advisor MIKE BARNA. His customer service was exceptional. I've had my share of vehicles from Lexus, to BMW and the customer service that was delivered by Mike and Infiniti of Tampa was on point. I own a 2005 G35 and bought it from a local dealer, not knowing anything about what this car needed as to what it would cost to fix it and I'm a working student my budget is pretty tight. Nevertheless, i brought the car in and before i forget to mention i have an extended warranty (not naming them) but lets just say they nit-pick on what they want to cover. However, Mike was on top of his game to get certain items covered that this vehicle needed being that its 100k and i was on a budget. He went above and beyond with constant communication, providing me a rental while the adjuster came out and making sure the job was done right with the technicians. Overall, One of the best service advisers that I've dealt with so far. Go see him! You would not be disappointed.
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Service

g35
Usually great service from this dealer, Im very disappointed with the service I received this week and the rep was not very satisfying at all. I will take my money and business elsewhere now.
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Service

Adri
I love the service and attention I receive from Paul Massidas and his staff!! They always make it easy for me to get in and out in a beat! Thanks guys for all you do! *for some reason it won't allow me to move forward without choosing a representative listed so I just choose one but Paul is who I work with and he is awesome!*
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Service

Rick S.
I have been an Infiniti owner for ten years now. I have chosen to have all my service performed exclusively at the Infiniti of Tampa Service Department. They have been professional and honest with me over the years. It's nice to be treated like more that just a number.
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Service - Tampa, FL

Jose Torres
I will like to express my satisfaction when I took my car in for regular maintenance yesterday. I had the pleasure to work with Brian Ellis the service advisor at Infiniti of Tampa. Brian was always cordial and willing to help me. Brian is an adept communicator and is one of the best advisors I have had the pleasure of working with. Brian understands how to listen to customers and extract those details which make a big difference. The overall atmosphere at the dealership was very professional, clean, very enthusiastic, energetic and displays positive behavior. I was extremely pleased with the overall service I received and I highly recommend Infiniti of Tampa to anyone looking for a pleasant experience when servicing your vehicle. Thanks, Jose T.
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Service

Softskin
Highly impressed with the service experienced from Fadi on my first visit. I live in Oldsmar and there are closer dealerships for service of my newly purchased vehicle. I will be driving the extra miles to get continued car service care from Fadi.
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Service

jbear
I took my G35 in for service and an opinion on whether new tires were needed. The service was very well explained and performed. The tires were right at the point of needing replacement which I had them do. The pricing was very competitive and the work performed in a timely manner.
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Service

Todd
Most dealships have a disgusting reputation and the industry as a whole has a bad name. It is people like Fadi that can actually revive the industry and hopefully regain its level of respect that it deserves. I have never been dealt with the utmost sincerity and integrity that Fadi has offered me. He truly is one of a kind. Many dealerships could learn a thing or two from lower level management in order to increase revenue, sales, retention ratios etc.... by simply trying to understand what truly ticks customers and how to have them engaged fully. I thank Infiniti of Tampa for allowing me the experience of a lifetime of actually feeling appreciated as a customer and catered to. Whatever you guys have trained Fadi you have done a magnificent job and he has pleased me and many many others. Thank you Infiniti of Tampa.
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