Service

michael.j.duggar
Customer Alert: On Wednesday, August 20, 2014, the NAME, ADDRESS, and TELEPHONE NUMBER of a customer of Infiniti of Tampa was given to a TOTAL STRANGER and customer of the Infiniti Dealership in Orlando. I called the customer to warn her that I had been given her information. A complaint was filed with Infiniti corporate #15071423. On Thursday, September 4, 2014, a call was made by Destiny in Orlando Infiniti explaining that the problem was the software that the Infiniti Dealerships use. When tersely confronted about this in person on September 5, 2014, it was explained to the customer that because you could get this information from a simple GOOGLE search, it was OKAY for TOTAL STRANGERS to be given your NAME, TELEPHONE NUMBER, and ADDRESS by ANY Infiniti Dealership. If you are okay with your Infiniti Dealership giving out YOUR NAME, ADDRESS, and TELEPHONE NUMBER to TOTAL STRANGERS, by all means continue to do business with your Dealership. If it doesn't concern you that your NAME, ADDRESS, and TELEPHONE NUMBER of your family members be given to TOTAL STRANGERS, by all means continue to do business with your Dealership. You have been DULY WARNED.
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Service

lrojas3127
I took my 2008 G37S to have the sunroof repaired. Sunroof was repaired to my satisfaction. I have no comment on Customer Service or Over All Experience
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Sales (Used) - Tallahassee, FL

TashaNWatkins
I would not recommend my friends and family to this dealership. I guess since we were buying a used car and not an infiniti we were treated differently. We felt rushed and felt like they wanted us to leave. The main reason I will never return nor recommend you to anyone is because my husband asked if the weather strip could be snapped back in on my car and your service guys ripped it off. We didn't notice until after we left. We called the dealership and they kept saying they would call us back and let us know what could be done. 3 weeks later no call back. You simply do not care. Not to mention we were told we would get a whopping $35 worth of gas put in our car and when we went to leave the tank was on E. We drove all the way from Tallahassee to buy this car. Regardless of if we are spending $20,000 or $80,000 we should be treated the same.
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Sales (New) - Tampa, FL

pmikhail
Anton was really great. He provided us the details we were looking for and great lease rate. John McVay was also a pleasure to work with during the contract portion of the sales meeting. I'm very pleased with the dealership.
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Sales (New)

luna2014
Worked With Aaron. He was very professional and informative. Superior Staff at Infinity of Tampa! Professional and comfortable purchasing environment. Great Followup. Love my car.
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Sales (New) - Fayetteville, NC

richarddaniels44
Wonderful experience! Beautiful car!! Thanks for delivering both!! Ken Edmond was extremely knowledgeable and never once did he pressure us. I needed the car delivered to the house to surprise my wife and he did!! Amazing! Thank you very much!!!
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Service - Valrico, FL

seankovacs
Long story, but here is the short: Bought brand new Infiniti SUV 6 months ago, had damage to the car (nicks in the dashboard, seat, mirrors, laser calibration). Infiniti Tampa does work to fix the issues (per the VP of Nissan Jeff Harris in which I was in correspondence with). They did shoddy work and won't fix it because of my descriptive language used describing some of the fixes (I used "looks like sh**"). Normally I don't cuss, but it's our 4th attempt at getting things fixed at Tampa Infiniti, and with a dealership full of brand new cars, an A B comparison should be easy to do!
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Sales (New) - Vero Beach, FL

shanereynolds76
Stacey Wolf at Infiniti of Tampa was such a pleasure to work with. She was very professional from start to finish. Stacey and I work from a distance and she made purchasing the car across the state (Florida) very easy. Stacey exceeded all my expectations and was able to beat my local dealership close to where we live. The service that Stacey provided was excellent, A+.
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Sales (New) - Tampa, FL

jtrav27
Best experience you could ever hope for at a car dealership! Hospitality set the bar for all dealerships. Jim Mathews is a shining example of product knowledge mixed with genuine concern for customer needs.
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Service - Tampa, FL

ladyshades
I purchased three brand new vehicles from this company over the last ten years and this last purchase of my G37 convertible has been a nightmare of poor service. starting from the horrendous tint application at purchase time which had to be redone to which my car was returned with a ding and another unsatisfactory tint job (I'm just living with) Also, I had several Warrenty repairs...One time the wrong part was replaced and the last was that of my car being returned to me after three days, Covered in an overspray of some sort after being in trusted to them for a seat repair. They said they would remove it and with that process there are now odd swirl marks and imperfections to my paint and the GM among other employees were extremly rude, Denying it was done by them. Buyer beware and stay away from Infiniti of Tampa!
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