Service

Nascar60X
I took my 2014 Q50 Sport Hybrid in for its first service. Eddie Diaz has been my service advisor for my last three vehicles. I can call Eddie and ask for help getting my car in for service or repair and I have NEVER had an issue. All repairs and service that I have had were all done right the first time. Eddie is the BEST service advisor that I have ever had! I recommend Eddie Diaz to anyone who wants great service for their vehicle. Donnie McGovern
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Service

SF
Ask for Paul in the service department. He will always go the extra mile to make sure you are fully satisfied. He remembers his clients by name, always makes sure to give me new windshield wipers, and is super friendly. I didn't not purchase my Infiniti here, but I'll always come for service.
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Service

AndyD0331
I took my vehicle into Infiniti of Tampa because it was randomly stalling while driving. The check engine light came on so I took it to get scanned. The computer came back with a bad cam shaft position sensor in banks 1 &2. So i schedule an appointment and bring my car in the next day. In between then my check engine light goes off but the car continues to stall randomly while driving down the road. Long story short the car spent the better part of 2 months at Infiniti of Tampa, every time they had the vehicle the claimed they could not replicate the vehicle stalling or get a reading off the computer as to what's wrong yet one of the times my wife picked the vehicle up the check engine light was on and when she mentioned it to them they claimed it was because we hadn't used an Infiniti OEM oil filter when changing the oil which didn't fix the problem. the next step was them replacing the ECU and the throttle body because they claimed that a bad computer on the throttle body caused the ECU to go bad. That did not work and I had the orginal parts put back on because they were not bad. The next time it went in they claimed they had a "specialist" there that had come in from Infiniti because they were unveiling a new vehicle, this too proved to be unsuccessful in fixing the stalling issue even though they claimed to have actually replaced the cam shaft position sensors for "free" as a courtesy. After that we were told they would not work on the vehicle without us speaking to Infiniti consumer affairs before bringing it in. The vehicle went in one more time after that and they were still unable to fix the issue. So a month or so after that I took my vehicle to Hillsborough Tire and Wheel. Within a few hours the had called me and told me that my cam shaft position sensors were bad and needed replacing. $25 a piece for the sensors and a few dollars in labor and the vehicle has ran like a dream since then and the mechanic who did the work gave me the old sensors out of the car and it turned out Infiniti of Tampa never replaced them when they said they did, they were the original OEM sensors that came with the vehicle(which I still have). I would just like to express my sincerest thanks to Infiniti of Tampa for charging me approximately $3000 in parts and labor and achieve 0 results. The best part was the mechanic that was working on the vehicle the whole time was trying to purchase it from my wife and I every time we saw him, my guess is he knew it was a cheap fix from the get go. This is quite possible the worst Infiniti dealership in the state of Florida I do not recommend buying a vehicle from them much less having them change your oil, you may end up paying a lot more for parts that aren't broken.
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Service

Audiomic
I called the service department at 9:30 on a Monday morning and was able to get an appointment for my FX37 for 2:00 that afternoon for regular scheduled maintenance. I arrived at 1:45 and was greeted by Kevin, who got my car into service immediately. Infiniti of Tampa has an extremely nice and clean waiting area for service customers. I took advantage of their free snack bar. The young man running the snack bar was extremely polite and very helpful. He also indicated that he was part of program for helping Autistic adults. I am glad to see that this dealership is sincere about giving back to the community. Kevin came in twice to give me updates on the car and to see if I needed anything while I waited. When it came time to checkout, he had all of the paperwork completed and explained what they had done. He made a couple of recommendations for future repairs, but did not pressure me to get them done immediately. I signed the paperwork, paid and was out the door ver quickly. I would recommend Infiniti of Tampa to anyone who owns and Infiniti. i
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Sales (New)

Rick
I worked remotely with Rich Dubin who was recommended to me by a business associate. Rich was responsive, very thorough and accommodating in working with me to make sure that I selected the car that I was looking for and obtaining for me the best deal available without numerous back and forth time consuming communications. Once we agreed on terms for a new Q70, Rich met me at the airport, drove me to Infinity of Tampa and I was driving away in my new car within 90 minutes. This buying experience was the most professional and efficient that I have participated in and I would not hesitate to do the same again in purchasing my next Infinity. Thanks Rich!
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Sales (Used)

Toolfool
I worked with Anton and Jeremie to locate a late model FX or QX70 with very specific options and color. Perhaps I got lucky but within a day they located a vehicle began the certification process. My wife and I were treated in a highly professional manor by what I concider to be a truly knowledgable team. I haven't taken possession yet as they are adding a few dealer options and detailing. If my experience moving forward with this dealership continues at this level of professionalism I will be very pleased.
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Sales (New)

Kclei7
I had a great experience with Courtesy Infiniti & with Rich Dubin. I left with a new car that I wasn't planning on purchasing that day, but the deal that Rich helped me with was just too good to pass up! I love my new Infiniti & the whole purchasing experience was so less stressful & satisfying than any other car purchase I have made (& I have made several). I didn't feel haggled with or tricked into anything I didn't want. I left feeling that I paid a fair price & got a great deal on a great car. Thank you Rich!
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Sales (New) - Clearwater, FL

gabby
Words can't describe how happy and satisfied I am with my purchase. The team of Infiniti of Tampa met all my expectations and more, all my requests without any extra costs.....they were friendly, welcoming, direct and honest....all that was discussed over the phone and emails took place once I went to the dealer!!!!! No 'hidden surprises'.....I will def return for another car!!!!!
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Sales (Used)

rodanone
I recently purchased a 2003 Porsche 911 from Aaron at Infiniti of Tampa and need to write this review. I experienced an extremely solid and painless used car buying experience with him and he deserves a shout out. I waited until I put over 1000 miles on the car to be sure of the quality prior to writing this. Not one issue thus far... Not one. Which is unusual for a used Porsche regardless of age or mileage. Now I've been burned in the past and have been extremely skeptical of car dealers overall. Let me assure you that that isn't necessary with Aaron. You can actually just relax and talk to him. Don't be afraid to ask questions. He is extremely accommodating and wants you to feel comfortable with the car first. I think I put far more pressure on him than he did me. I never thought I would be able to recommend anyone selling used or new cars. I am pleasantly surprised to say that Aaron at Infiniti of Tampa is a person I'd be ready to buy a car from again in a heartbeat. And certainly he did a great job with a car that is alien to most car dealers that don't specialize in them. If I was buying an Infiniti he would be my choice. (John in Finance was awesome as well...!!!) Thanks Aaron (And John)!
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Service

Benjamin Joseph
After telling numerous service members not to use chemicals in my car because I am chemically sensitive, they used two of the most dangerous consumer chemicals very lavishly and then didn't remove them. Then they refused to deal with the issue and blocked us from coming to the dealership. Our new Infiniti sits parked and we cannot drive it as we look for specialists to remove the chemical. Whether you're chemically sensitive or not, these chemicals are very dangerous and you should not leave this dealership alone with your car. Below is one small excerpt of the side effects of one of the dangerous chemicals that the dealership used, this is from the MSDS sheet of the chemical they admitted to using: WARNING! FLAMMABLE LIQUID AND VAPOR. MAY AFFECT THE CENTRAL NERVOUS SYSTEM CAUSING DIZZINESS, HEADACHE OR NAUSEA. MAY CAUSE EYE IRRITATION. MAY CAUSE SKIN AND RESPIRATORY TRACT IRRITATION. PROLONGED OR REPEATED CONTACT MAY DRY SKIN AND CAUSE DERMATITIS AND BURNS.
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